Avoid this company. Que waiting 1.5hr to collect pre paid cars . My pre paid Mercedes c class not available I was offered a replacement Mercedes no mention of extra charge . Yet when returned they charged extra . Scammed me further by saying insurance would be £38 to protect my excess . Turned out to be £38 + vat per day . Was asked to swipe car for the £38 and £100 deposit which would be returned on car’s return . I was extra charged £284.70 which should have been £38 . I had already paid £114 to hire so total cost £399 for 2 days 158 miles . Appeals to customer care get nowhere and they refuse to refund . The worst company they are scammers and con men . The man called Cassin should be charged with fraud . Never will I use them ever again. Please avoid this company.
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