I booked a car with a clear confirmation that I would only pay CAD751 (around￡400 )at pickup. At the counter in Gatwick airport , the female staff told me that of the £1,519.10 shown in the agreement , £1,310.10 was the deposit and would be refunded later. Trusting this explanation, I signed.Later I discovered that this amount was not a deposit at all, but expensive additional insurance which I never agreed to and never needed, since I had already purchased full coverage in my booking. The staff never mentioned extra insurance at the counter, only called it a “deposit.”As a result, I was charged more than £1100 extra on top of my rental, far beyond the original total cost of ￡520. When I complained, customer service simply said my signature meant agreement, ignoring the fact that their employee misled me.This is dishonest practice and has happened to other customers at the same branch (see Google map reviews). Be very careful if you rent from this company.
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