Car was not as expected, and only changed after being challenged. Due to closeness to rental date, no opportunity to find alternative car hire company. Rear offside tyre may have been illegal, but no way to check. Raised issues with delivery staff, was assured it was OK. Collection was 1 x hr late. No notification of being late. I waited 2 x hrs expecting collection to be as agreed when booked car. I was told by collecting driver that they have a 6hr window for collections. So, why was I not informed of this? Overall, a very poor experience. Customer service quite happy for me to get a car from a lower group that that booked, and only acted to reverse this when I complained. A return call promised in 20min did not come. Only got a response when I called them, 1 hr later. Overall poor service.
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