Booked and paid for an automatic car for collection at Park Royal. When I arrived they had no car for me however offered an upgrade at an additional cost of £30 per day. The agent was rude and the service was dismissive and unhelpful. He made no apology and told me that the situation was not his problem. I was left without a car and forced to leave the branch empty-handed, losing a day of my holiday in the process. I booked another car with Enterprise for the following day and they could not have been more helpful and accommodating. Having lodged a formal complaint, I’ve received no reply.
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.