Booked a LWB van, several days before I needed it, and I even emailed customer service to ensure that the vehicle was suitable for the load I was planning to move and got a fairly quick response stating that it was. So far, so good.Arrived to collect and I was the second person in the queue. Unfortunately, for both of us, they did not have the correct sized van. This is obviously not acceptable. I was fortunate and was able to amend my schedule to accommodate this issue but if I was in need of this vehicle to fulfil work and didn't have the luxury of re-scheduling, then this would have been an absolute killer. I have a another job coming up where I will need a LWB and I will not even consider using this company again.
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