AVOID - classic car rental scammers which thought was a thing of the past! Wish I read these reviews before hiring from these terrible people. They are purposely very unclear about the upgrade costs, for example, I was told I could upgrade to a banged up SUV for EUR50, when in fact it was 50 per day plus 20% VAT! Charging almost 3x my original booking. I simply asked if there was a car with a slightly larger boot for the same price and they gave me options, but quoting only the daily price as the difference in cost with no mention it was a daily price. I found this out after I’d returned home and the card was charged. I had signed the French documents and they made no effort to explain the full additional cost that I signed up to. They appear friendly and it’s Europcar so you let your guard down. But these guys are filthy, cowardly, young cowboys conning family’s on holiday. It’s disgusting. Customer service is responsive but completely useless, hiding behind T’s and C’s and not giving a dot about customer service or ethics. Can’t believe these guys are allowed to continue - although Europcar are haemorrhaging money at the moment so maybe this is them trying to claw back… i predict europcar demise… They will reply to this with some rubbish saying contact customer services (UK & France) - I already have and they are just as bad as the young lads in Marseille.
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