My insurance company arranged a courtesy vehicle for me through a third party and unfortunately they booked my vehicle with Europcar. Once I no longer needed it I arranged for the vehicle to be collected. They collected it 6 days later and have since tried to say I caused damage to the vehicle despite photos to the contrary. Further more they billed me for fuel. However they billed me and took the money from my bank account twice. I have now been trying nearly two weeks to get this money back, and despite sending them their invoices and evidence that they have took money from me twice I am still waiting for the refund. Their staff are useless and give assurances they cant keep to. The latest email from them tells me due to unusual circumstances it is taking longer than usual to sort out my complaint. Avoid them like the plague. useless company to deal with. 1 star is too generous!!
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