Abysmal. Sent me a notice to my neighbour that I owed some money- it was only around £25 so paid it. Received another letter, again going to my neighbours instead of me, even though they assured me that my correct address had now been updated on the system on the previous telephone call. That letter said I still owed money. Phoned their collection team who agreed, that it had been paid and confirmed the receipt that was sent to me and to ignore letter. Well blow me over with a feather, same neighbour knocked on my door this evening and handed me another letter saying I still owed the money and have 7 days to pay.I have no option to raise a complaint as this company needs to start being accountable for its atrocious and abysmal service. Please avoid and if your insurance company use Europcar for courtesy cars- trust me your better off walking till your vehicle is fixed.
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