The operational & customer service side of Europcar is a disaster, specifically regarding payment processing and handling disputes and clarity.The initial charge for the rental was not taken for a two weeks, maybe even a month after the service was used, which makes tracking business expenses incredibly difficult and confusing.Worse, when we initiated a simple, one-time payment dispute, our bank statement became a complete nightmare. Europcar forced our bank (NatWest) into a protracted "chargeback battle" that lasted months. My account was charged, refunded, charged again twice, refunded again, and then hit with confusing "Dispute Redebit" charges multiple times. Constantly back and forth calls with the bank and Europcar. The constant back-and-forth created tremendous stress and unnecessary hours spent tracking what was essentially a single transaction? Still not sure. This level of financial incompetence and administrative chaos is unacceptable for a major company. Avoid using them if you value clarity, efficiency, peace, finances in your banking and life. Absolute nightmare
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