A very difficult company to deal with. Clearly they don’t care…just look at all the negative reviews. Was provided with a rental car from them under my AA car insurance policy after a “no fault claim.” AA claim service was consistently good only to be let down by poor and indifferent customer service by these people. Trying to get car picked up at end of claim but badly let down after waiting in all morning and most of afternoon. No real ETA given beyond if they could pick the car up tomorrow and have us wait in yet again! Try ringing their customer service- 10 minutes for their central line to answer only to be put into a phone queue after my security details were checked and passed. Gave up after 25 minutes of being told “that my call was important and would be answered soon.” They only acted once I had subsequently contacted AA claims for assistance (who also couldn’t get their call answered!) After AA insurance kindly escalated the issue it was then finally dealt with within an hour. AA would never use Europcar if they know how bad their customer service was. AA 5*, Europcar 0.5*
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