I would give zero stars if I could. I also wish I had read the reviews before I hired a car. Although I will also say that I didn't go through europcar direct. We hired through I third party company and found out the day before we travelled this is who we would be getting a car from. Basically everything everyone has said is exactly what happened to me at Edinburgh airport. When we arrived to check in, we were upside the insurance. I agreed to the middle insurance but it wasn't until later (they spelt my name wrong in my email so I never got the paperwork) I noticed they had charged me for the premium one. They also charged me for 14 days when we only had the car for 7. I have been trying to speak with customer services who seem helpful on the phone but I've made multiple calls, sent numerous emails and am still chasing. They keep promising that a refund is coming but I'm not holding my breath. None of the numbers add up on any of the paperwork now that I've had it sent to the right email address. All in all its cost me nearly £1000 to hire a car for a week. Avoid at all costs
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