Booked and prepaid a Europcar rental online at booking.com from Manchester Airport. This was an extension of my stay in the UK for a family medical emergency, and because of the open ended nature of such things I didn’t yet have a return flight to the US booked. When I arrived at Manchester Airport rental center to collect the car, I faced down the usual flurry of suggested vehicle and insurance upgrades, provided license, ID and credit card, and was then asked for my return ticket. Which I don’t have. The person at the desk promptly canceled the booking, leaving me stranded. No recourse was offered or suggested. When asking to see a supervisor, the desk person stated that they know the rules and that anyway there is no supervisor. Then I was shown a laminated computer printed sheet listing an airline ticket as a requirement. The desk person casually stated that I would need to take any refund request to booking.com, and I was sent on my way. Next customer!I am still dealing with booking.com on the matter of a refund and that’s a whole different topic. As it happens I was able to find a car at another car rental company in the same rental center, albeit at a premium price. At no point in my booking at booking.com was a return airline ticket required (as demonstrated by the fact I had already completed and prepaid the booking without one), and although technically Europcar may have this requirement in the small print, even after explaining my situation to the desk person, no help was offered. Come on Europcar, show a little humanity. Terrible experience, never again if I can help it Europcar.
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