I recently hired an MG HS from Europcar and the whole experience has been extremely disappointing and unnecessarily costly.The vehicle was delivered dirty, smelling strongly of cigarettes, and the windows were so badly smeared that I had to clean them myself before the car was safe to drive. In the glovebox I also found personal documentation from the previous customer, including their name and address — a serious breach of data protection and basic professionalism.During the rental I received a text message about a parking charge. I called Europcar customer services immediately and was spoken to by a rude and abrupt representative, who told me the charge had already been cancelled and no payment would be taken. When I politely asked for clarification, I was refused any further information despite asking three times.The next day, my credit card was charged anyway.When I called back, I was told to send additional information and assured the charge would be reversed. Despite sending everything requested — repeatedly — the refund was never processed. Multiple emails later, I am still being asked for information I have already provided.Overall, my experience with Europcar has been very poor, unhelpful, and costly. I would strongly advise others to think twice before using this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.