Appalling experience...... I booked and pre-paid online for a manual car 5 seater as I struggle with automatics, and from previous experience of not been given a manual at the size and rate I paid for in advance, I called them to check. I was disgusted to hear that what you request and pay for is not guaranteed. Most of their fleet are Ford Pumas or Automatics I was told and I would probably get a Ford Puma again. I was told previously this model is a downgrade from what I paid for!! I do not find this model comfortable and explained this but it is not guaranteed I wouldn't get that model again. I asked to cancel and they said fine but failed to mention I would lose all my money as in the T&Cs.... I am disgusted. Won't be using them again. Please check before you book as what you think you're paying for you might not get and read the T&Cs..... there is no recourse or empathy so I will be avoiding this company at all costs. Not a company that makes it easy for their customers. It's stressful and unpredictable. Do better!
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