I WILL NEVER USE THIS COMPANY EVER AGAIN !I hire cars at least 15 times a year in the UK, Spain and Ireland My bad experience began with Europcar started when they incorrectly applied a fine to one of my Ireland trips and then spent TEN WEEKS sorting the issue out - They claimed I had incurred a fine and because they were unable to establish the details of the offence, they made me worried and concerned; contacting all Irish highways office and various city departments, only to discover there never was a fine ! Eventually they informed me that the fine had occurred in FRANCE - insisting it was my vehicle that had a traffic violation (I had not even hired a vehicle in France!) Their customer service was nothing short of A TOTAL SHAMBLES - emails were, at times, RUDE and ALWAYS completely disorganised ! Once they accepted their error they have ignored any request for some kind of gesture of goodwill - just an apology which arrived 25th November and an acceptance they were incorrect from the very beginning. Take my advice; NEVER USE THIS ORGANISATION; It is not worth the complicated and multi-department disorganised chaos, in the event of anything going wrong !
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.