I’m very disappointed with this group I got a lawyers letter through this morning which I have been asked to pay for damage to the car I hired from the 29/05/2025 to the 02/06/2025.i never got anything back from them regarding this and as far I knew everything was ok. I since tried to call the lawyers and was on the phone for 1.5 hours to get someone. I gave up on that and called the head office of Europcar to discuss the matter. The woman name was lynne who insisted that they had sent a email for recovery of damage. I then checked my junk mail and found 2 emails from Europcar. One was the invoice from them on the 04/06/2025 saying the car was ok and the deposit would be returned Which it was by Europcar. Then on the the 23/06/2025 I have another email regarding the damage to the car ( which was a flat tyre and I picture of the tyre with the nail in it.3 weeks after the so called nail was in the tyre they contact me to inform me that I must of done it and they were going to charge me for the time it was off the road a new tyre and admin fees of 251.64. Something I did not know about til now. I know I checked the car out and it did not have a puncture as I checked all aspects at of it with a friend who assisted me in the process. At no point was the car damaged or anything wrong with it. How can this company say the car was ok and issue an invoice on the 4th June 2025 and then 3 weeks later decide that the car had a puncture and decide to send me a bill. They must of done this when driving the car round the car park or someone else who hired it and the only person they could blame was the last person who drove it. This is wrong on all levels and I will contest it as it looks like they are blaming anyone they can. Absolute disgrace from Europcar and as a company I used to use regularly I won’t be using again and I will tell anyone who is using this company do not use them as they are not true to there words of being a good company who cares about the drivers.
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