I receive a hire car after an accident. It was a Volvo XC60. I get the car, drive to the supermarket, comeback and the car is dead. Bearing in mind I am due to go on a family holiday in a couple of hours.I can’t get in touch with Birmingham Newtown branch. I manually manage to open the key fob and the limp the car to the branch who swap it over. So I have had to return an unsafe car. When it comes to pick up the car after chasing me despite me telling them that it will be returned when my repairs are done they can’t be bothered to pick up the car and I have to wait again for them to pick them up.I return the car will a full tank and the engineer marksThe paper work to reflect that. I then get just under £20 taken out of my account being told the tank wasn’t full.I have sent them their own paperwork and have asked for a refund. I spoke to monosyllabic customer service agent who didn’t initially understand the issue. The whole experience has been shocking. Truly truly awful experience. I am now chasing my refund as a point of princible.
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