Classic case of should have read this before we booked. Complete shambles from start to finish. Tried to add a booster seatto our booking, which wasn't possible. Tried to reach customer service which was impossible. When we collected the car, they wanted 100€ for a booster seat. Even in Switzerland it costs about 15€ to buy one (which we did!). They then told us we needed a Vignette to drive in Switzerland (another 40 CHF). When we tried to buy one online it transpired the car already had one (of course it did, they are valid for a year). The police confirmed when we asked. Why oh why would you make your customers' lives more difficult? Terrible terrible service, and I will not use them ever again.
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