I've never had a more stressful few days, that ended up costing me an absolute fortune!!I originally booked yesterday (thur 14/08/25) to have a car delivered to my home address. When I went to review it, the booking was the wrong time and said it would be delivered to my local branch... so I tried to amend it online, but their website is rubbish to navigate through. I called up, and when I finally got through, managed to confirm that I would have the car delivered to my home address and changed the time. The guy said it would be an extra £30 foe the ammendment. Reluctantly, I paid it, asking that it would only be for the extra and not for the full amount, to which he confirmed that was the case.However, they did take the full amount, PLUS the extra £30, so I ended up paying twice as much.. nearly £700. This put me overdrawn! I called to complain and they sent an email stating I would be refunded. I spent an anxious night worrying if I would have to go into the city to pick up this car, as I was still jnsurenit would be delivered to me. This morning I get a call to confirm it all so that out my mind at ease. Then he asked if I would like to pay a bit extra teo avoid the extortionate excess charge. Worried that anything could happen, I agreed to pay it.via a credit card. I had to pay £180, then I would pay the deposit on that card qhen the car arrived. I then got a call to day their system can't process the payment and it had to be via the original card.So, with the deposit of 250, plus the reduced excess payment, it would be £317.00I'm upset now, as I've had to borrow money to pay into that account to cover it. I'm stressed, upset and broke, and all because I wanted to hire a car for one week!!What a terrible system that they just keep taking money off you on top of previous payments...I will never use them again. If I didn't need a car for the next week, I would have definitely cancelled this booking.It's literally cost me a grand!! If I was allowed to use expletives on here, believe me, I would!!!
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