Truly awful service for disabled customers – avoid if you canIf you are disabled and rely on Motability, avoid Europa Car Belfast at all costs. Unfortunately, they have the contract with Motability for hire cars if your vehicle breaks down – but that “service” is virtually non-existent.They rarely answer the phone, and when they finally do, they lie. I was told a car would be ready for me in 2 days. That never happened. A week later, I still have no car, no update, and no way of knowing when (or if) I’ll get one.I am disabled and live in a remote area with no access to shops or medical appointments without a vehicle. This delay has left me completely stranded and put my health at risk. The lack of care or urgency for a disabled customer’s needs is absolutely shocking.Europa Car Belfast have shown themselves to be unreliable, dishonest, and completely unsympathetic to the needs of vulnerable people. If you have any other option, take it – because you cannot count on them.
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