Hired a car from the Gloucestershire branch, when asked if I needed to know anything about driving in the UK all I was told you drive on the same side of the road as in Australia. I returned the vehicle some 25 hours before the due date and time and never received a refund. Upon my return to Australia I received an email and infringement notice to say I drove in the coach lane at Manchester Airport for 34 seconds. I paid this fine and also received a further invoice of 45 UK pound for Europcar for passing on the original fine. When I questioned this I received an email to say my query was being investigated and I would be notified soon. I did not received a refund for the early return of the car and I advised Europecar UK to use that money to cover the cost of typing my email address to cover the costs of passing on the infringement fine. Europcar UK charged my credit card without my knowledge for the said 45 UK pound. To use my credit card without my authorization is criminal and I believe this to be corporate fraud. I am still await the 'outcome' of Europcar UK investigation. Would NOT recommend Europcar UK to any future hirers.
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