I am giving this Company a 1 star review, because I cannot give them any less. I was given a hire 'car' by my insurance company while mine was being repaired. I am nearly 70 and need a car to get around, so when my car went in for some repairs, the repair company stated that their courtesy cars were too small for me, (I am quite tall) Europcar were my insurers choice to give me a suitable car. They contacted me top say that they had not got an SUV as requested, but would give me something as close to an SUV as possible. What they supplied was a 9seater mini bus.I tried to contact them to explain that the 'car' was not suitable but every time I called, I was constantly put on hold. I even completed their contact us form only for them to send me a standard reply email 2 weeks after the van had been returned. Do not accept anything from this firm unless you are happy with the size of vehicle and the condition. make sure that you take an all round video just in case they try to con you for damage that you have not caused.
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