Booked with europcar paid £276. They cancelled my booking with no explanation. I spoke to them on the phone they said I would receive a full refund with 5-7 days. They then refunded £206.00. I called to request the full refund. Customer service Carlos was obnoxious stating they need to do an investigation that will take 10 days no mention of refund. What investigation is needed all they need to do is look at the data £276 paid by customer and they returned only £206 clearly shown on bank statement. DO NOT USE THEY WILL STEAL YOUR MONEY. There is clearly some fraudulent activity happening in this company.
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