I booked a car for the month of August 25 and needed to make a small correction to the pickup location all other details remained the same - duration timings etc. I notified the customer care department almost immediately to explain the situation. I was subsequently notified that there was nothing they could do with 5 days notice before pickup and that I would either need to pick up the car as per the original booking or lose the rental money 840 pounds. I am on holiday, required the car for the duration of the holiday and was forced to rent another car whilst I contest the problem - simply ridiculous people.I got no help from customer care, I raised a claim ( complaint) and was told the SLA for turnaround was up to 5 working days. Needless to say no reply to the complaint, it’s like pulling teeth with the zombies in customer care and now need to take them to an arbitration court. Be very careful folk, this is a company that I have since found out are notorious for this type of thing and other abuses. Will never touch these clowns again for the sake of my health.
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