I booked a seat Leo cupra but got a ford puma. This is a great car but I prefer from vw gene pool.I returned the car with no additional charges. While waiting it took over an hour to pick up the car, despite only 4 people ahead of me. This was very slow but maybe there's more to it than you'd think. I had bought excess insurance but they tried to sell me there's which is way more expensive but comes with the comfort no money will leave your account whatever happens. I have enough money to cover an excess so that's not a worry for me. A lady from an Eastern European country outside eu i think was not given the car as she'd no return flight. She was there from 9 and I left around 1. Totally unacceptable as it should be part of booking procedure if required. They said the car might go missing but the criminal damage was them stealing from her I thought.
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