We hired a car from the Croydon branch. Staff there are amazing and very helpful HOWEVER we were subsequently charged double 'due to a system error' instead of getting the deposit back. Europcar has had over £500 of my money for over 2 weeks and have not given it back despite them recogising their jssue and admitting fault. Their customer service is shocking and have had to endure the most patronising phone calls and ZERO response to emails sent. I certainly won't be using them again due to this.
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