I’m extremely disappointed with Europcar. When I picked up my car at Birmingham Airport, I clearly declined additional protection cover, as I had already purchased my own insurance.Despite this, I was still charged £281.57 for an extra package I never agreed to. The agent made no effort to explain the charges, and I only realised later when the amount appeared on my invoice.This feels like a deliberate upsell — especially knowing that staff may be incentivised to add extras. Europcar refused to refund me, so I’ve had to escalate to the BVRLA and my credit card provider.Avoid unless you're prepared to challenge everything at the desk.
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