Rented from Europcar Luton Airport and had a terrible experience.1️⃣ Hidden & Duplicate ChargesMy booking clearly stated that Airport Surcharge and Vehicle Licence Fee were prepaid. But after returning the car, I was charged again for: Licenses and Fees &Premium Station Surcharge Europcar claimed these were “not charged again,” just shown again. Yet, £214.41 was deducted from my credit card — part of which they admit was £180.18 for Roadside Assistance, which I never intended to buy. That leaves £34.23 unexplained.2️⃣ Misleading UpsellingDespite already having full insurance, I was pressured to buy Roadside Assistance at pickup. The staff explicitly told me it would not cost extra and was “included in the basic insurance.” This is clearly false and designed to exploit tourists unfamiliar with UK rental terms.3️⃣ Admin Fees Without ProofCharged £45 per “admin fee” for supposed fines or tolls — yet no evidence or notice was ever provided.❗ Avoid Europcar. It will give you nothing but a deeply unpleasant experience. Nothing else.
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