Hired a prestige car from Stansted, paid for and all Ts&Cs read and agreed to. When I arrived, was told I wasn’t able to hire a prestige car as I hadn’t flown in to the airport, Stansted being my local hire centre. Followed up complaints online and with email and had ZERO response. Only reply I had back was contact via email or phone call as my online complaint hadn’t been resolved within 5 days. Europcar ruined my day. Avoid them like the plague.
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