I rarely leave reviews, but my experience with Europcar was frustrating enough to warrant one.First, when we arrived to collect our rental, we were expecting the MG ZS SUV we had booked months earlier. Instead, the woman at the desk tried to hand us a much smaller car — one that wouldn’t have fit our luggage. When we pointed this out, she suddenly offered us a van instead. We had to insist multiple times that we had paid for an SUV and expected what we reserved.After “checking with the fleet manager” (twice), she miraculously located the exact vehicle we had booked — which had apparently been “unavailable” moments earlier. When we reached the car park, we saw at least half a dozen other MG ZS SUVs in plain sight, and another couple who had also just been given a van instead of the car they were promised.Then came the handling of a parking fine administration fee. I had already successfully disputed the fine and notified Europcar with evidence before they charged my card. Despite this, they still took the £45 fee and made me chase them down multiple times — even rejecting a screenshot of the cancellation and demanding a PDF version of the exact same message. This is not how you treat a customer — especially one who proactively followed the rules and provided the relevant information in good faith.If this is how Europcar handles both reservations and basic customer service, I’d strongly recommend choosing a different company.
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