I called Europcar to enquire about hiring a car for two weeks from Gatwick airport and received a very competitive quote for a small automatic. I then called other companies for comparison but Europcar has the most convenient acceptance of cards for the deposit and payment and the price was excellent.I arrived at the hire desk earlier than expected but they were able to provide a car without a problem. The agent who served me, called Cash was a real gentleman and very patient with me when I had a problem with my card. He even gave me an upgrade on the original small car I was quoted for which will certainly keep me returning whenever I need to hire a car.My only complaint was with the delay in connecting me to the correct branch from the call centre. I was on hold for several minutes. I realise that Europcar bookings are primarily made online but an efficient call centre is a key element of frontline customer service.I give the agent, Cash, five stars for his courtesy and kindness.I give the call centre two stars for keeping me on hold for over three minutes at least.
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.
