Picked up car from Italy - Rimini. Ordered a VW Tiguan, received a citreon of a completely different category (2 categories lower than what we ordered). Still not have received a refund for the difference. Then returned the car within the permitted 29 minute grace period, the Europcar employee put on the Statement of Return that we returned the car 55 minutes late, completely false information and they have tried to charge us for an extra day - but we LUCKILY have the car parking ticket to prove this is wrong.DO NOT USE IF YOU WANT A STRESS FREE HOLIDAY and without being falsely charged/stolen from
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