Refused to honour my booking from the airport for car rental for a week (after I had already rented a car for a month, returned only days before). The reason given was that I did not have a confirmed return flight. I did not have a confirmed flight because I had to cancel the flight when the family member I was travelling with was urgently admitted to hospital and I did not know when they would be discharged. I understand the basis for the policy but staff claimed that nobody had any discretion on how to apply it and there was nobody who could be contacted with any discretion. I’ve used them a fair bit in the past but I never will again, obviously thinks very little of the care for their customers.
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