After our motability car breaking down we were given a hire car from europcar.When it was dropped off it had all the usual checklists ticked on leaflets etc It consequently broke down when we were on our way out..NO OIL IN CAR!After waiting for recovery they told me the engine was cooking..and it needed oil asap..not to use...great 2nd car to breakdown! I then had to walk to the other side of town to BUY MY OWN OIL!!Which was ridiculous.The car was left at the new dealer fuelled up n clean..only for them to remove £69 out my bank without telling me what it was for..then they said oh we charged you wrong amount.. making me overdrwn. Countless phonecalls and a month later and I'm STILL waiting for compensation which I keep getting told 7 working days, 7 working days email only, another team are dealing with it WHATEVA!..totally fed up with the lot of them.Disgusting customer service..would not recommend to my worse enemyHaving put a formal complaint in when my partner was having a suspected stroke at the time..still waiting...Outrageous company AVOID!
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.