Don't bother booking with the Norwich Airport branch. I booked a car online paid for it and waited for it to arrive. When it didn't I rang the branch but you just cannot get hold of anyone. The phone just rings and rings! When a person did eventually answer she told me that the booking had been cancelled and that they had rung to tell me but I hadn't had any missed calls or had any messages left so she was lying however she tried to tell me that it was me that was lying! Are you freaking kidding me?? She was so unprofessional on the phone her tone of voice and the way she spoke to me was bang out of order she had a real bad attitude which was not called for! Before I could insist that noone had rung me she told me that I would receive a refund in about 2 weeks and then hung up on me. I tried ringing back but unsurprisingly noone answered! This business is a joke and I won't use them again. They have caused me so much stress in dealing with this. Never again! Wish I had read the reviews on here and TripAdvisor before going ahead and giving them my money!
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