Awful experience, would never use again. They outright robbed me of 240 pounds. Car door was damaged upon pick up but strangely it wasnt already noted in the system when I returned the car. Got back home to Australia to find additional charge of 240 pounds on my card for additional products that I was supposedly offered at the desk. That is 100 per cent a lie. The assistant Ilias never offered me any extra products or services and I certainly never agreed to any. He must have ticked additional boxes on the paperwork without telling me. He kept me waiting for 10 minutes to serve me when there was no one else waiting. Waiting area was dirty . Have contacted the customer services team only to be told my request to a refund for their outright robbery has been refused. Would never ever hire a car from them again. Complete theft of 240 pounds.
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