Absolutely shocking new policy!! Would like to give no stars at all. My daughter having flown from Australia where she works at the moment hired a car to pick up from Stanstead Airport, on arrival was told that she could not hire the vehicle as she didn’t have a return flight booked ! this was because she had come home as her father was in a hospice dying so no time scale available, despite being a British Citizen, having paid with credit card at home Uk address and hired from here before was still told no therefore stranding her at the airport . I cannot believe that this policy is even in place , what a dreadful company
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