Car was due to be collected Saturday between 8am and 12 noon, no one showed and no phone call. I called the customer service desk and they told me the branch had closed and so I explained they should have collected the car and the reply was 'the branch is closed' and no apology for bad service or advice on what to do or offer to email the Branch - The person just had no customer service skills.Then on Monday I was text (no call to arrange and check availability) to say they are collecting between 11 and 2pm. I was not with the car as I was at work. So I had to call the branch. I was on hold for 15 minutes with no answer (my time) - so I called the customer service line which was answered quicker and informed them I was not available and the branch needed to call me before they send someone to collect the car.Got no call and they came to collect anyway wasting there own time.Appalling service from all departments - Wolverhampton Brach
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