So this is a very honest review that I wanted to leave, which I don’t usually do but going on the very poor reviews already left here I wanted to share my experience. We compared loads of car rental companies and the reviews on most were terrible, I ended going with Europcar because I’d left it last minute so I took the chance. Me and my daughter arrived at Ibiza airport went to the helpdesk, the lady that served us was not overly welcoming, the other staff member next to her was lovely. So we went through paperwork she then proceeded to do what I’d read in previous reviews and upsell insurance. Was told if I got a scratch on the car more than roughly an inch I’d have to pay €2800 excess, doesn’t leave you much choice so I took it and paid the extra £110. Fortunately I had the money to pay but I know some families budget when they go away so I felt this wasn’t right the company should be more transparent online when booking instead of trying to take more money from there customers when they arrive. Pretty much scaremongering with high excesses. This aside, the vehicle we choose wasn’t available so they upgraded us to a bigger car. Absolutely no issues with it at all. They give you a full tank of fuel and you have to return it with a full tank which I done. The girl checked over the car I signed and left. I also took a video of the car too as this was something I’d also read customers getting billed for additional costs relating to the car on return. The initial deposit i paid on arrival was still pending then another one appeared for a slightly higher amount when I returned back to Glasgow which I thought here we go there going to charge me extra for something. I phoned customer service and to be fair they were actually helpful. The pending transaction didn’t come off and the correct amount for the additional insurance was taken. So all in all other than the upsell of insurance the experience wasn’t actually so bad. This is why I wanted to leave a review. As long as you budget for the additional insurance, which in my opinion you shouldn’t have to do, the company should be more upfront with this online and hopefully they change this way of doing business.
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