I hired a vehicle from Europcar and had to top up the engine oil during the rental because the car was running low — not ideal, considering it should have been checked before hire. I contacted Europcar at the time and was told I would be reimbursed for the oil purchase.I provided the receipt as requested, but since then I’ve been ignored. No refund, no reply, and no explanation, despite multiple follow-ups.It’s not about the small amount of money — it’s the principle. If Europcar can’t follow through on a basic reimbursement they agreed to, I’d question how they handle more serious issues.Disappointing experience. If you value accountability and clear communication, I’d think twice before booking with Europcar.
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