Terrible experience. I booked and paid for an SUV just three hours before pickup, only to arrive and be offered an electric car I never requested. When I declined, I was rudely dismissed and then told the only option was a tiny Fiat 500 — completely unsuitable for a family.Other customers were facing the same issue, including those who had booked weeks in advance. The staff were rude, unhelpful, and took a “tough luck” attitude with everyone. I was even told it was my fault for booking “too late” — despite their system accepting my payment and confirming availability.The whole experience was chaotic, unprofessional, and completely ruined the start of our family holiday. I had to get a refund and find an alternative at the last minute. Easily the worst customer service I’ve ever experienced. Never again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.