Served by Alex at Edinburgh Airport 18/5/25 who provided good, cheery service. However, despite request when small car booking was made & later by email NOT to upgrade to a bigger car, I ended up with a large SUV. When I returned the car to Edinburgh airport on 18/6/25, I was charged the owed amount as expected, and staff there advised there would be no further charges. Couple of days later I was charged an additional amount 263 pounds for extra miles travelled but more disturbingly for 3 extra days when 31 days had been FULLY prepaid. Also sent email to Europcar requesting refund, on 25th June (unanswered) and also 22nd July, (unanswered). So Europcar's follow up service is clearly appalling and I am beginning to suspect that in the absence of replies from the company that a fraudulent charge may have been made by someone in their head office.
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