Car hire in itself was ok but at the checking in process the staff member tried to upgrade as we had booked flights through Ryan air. After several minutes of selling, the upgrade would have cost a ridiculous amount so we stuck with our original car. The real bug bear is that we verbally agreed to return the car with a full tank of petrol, which we refilled at Birchanger services next to Stansted. Expecting a refund of the fuel deposit we paid of £47.04 and after re fuelling at a further cost of £18.63 thus totalling £65.67. Did we receive the deposit back, No. We contacted Europcar who opened a case but sadly even though the vehicle showed we had refilled the car to the exact amount that was in the tank originally they would not refund the deposit. This seems to us to be extremely unfair. Be very wary.
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