I rented a van from Europcar on the 13th of June and returned it the following day, the 14th. While I’ll admit their vehicles are quite lovely and modern, that’s about the only good thing I can say. The rest of the experience was a full-blown disaster.I used the van to move boxes to my new house, driving a total of just 38 miles. However, when I went to refill the tank before returning it, I had to put in 14.61 litres of diesel. That’s laughably excessive. For context, I drive a diesel SUV 64 miles round-trip to work daily, and that uses only 4–5 litres. So how did 38 miles in a van burn through nearly triple that?The answer is simple: the vehicle wasn’t filled up properly when I received it. The digital fuel gauge can be deceiving, giving the impression of a full tank even when it’s not. I mentioned this immediately upon return, only to be told that maybe the heavy boxes I moved caused it. A flimsy excuse at best.I raised a formal complaint online on June 15th, expecting the promised "7 working day" resolution. It's now well past that, and I’ve received nothing but silence and disgraceful customer service. I've been hung up on twice after providing my complaint reference, and on one occasion, I was subjected to the rudest, most unhelpful call imaginable. Not once did anyone seem remotely interested in resolving the issue.If you're thinking of using Europcar, don’t unless you’re prepared to be ignored, insulted, and treated like a nuisance the moment you raise a concern. Their complaint process is more like a black hole. Once you're in, expect no return.Avoid Europcar. Their shiny cars hide a rusty, soulless machine underneath.
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