What went right is the real question...Hired a van on the phone with a customer service agent who told me the van was available in the chosen location. After booking on the phone and paying for the van, i shortly (within 30 mins of booking) received a voice message call to say the van wasn't available. I called in after waiting on 30 mins on hold to be told that they will cancel my booking. Having not received a fund and having sent 8 emails, called in multiple times to be placed on hold for 30 mins for them to hand up on 5 occaisions im still yet to receive a refund. I then got an email to say i have been charged a no show fine on top of that... so im now further in with this. Continuing to make contact with no help from their customer service and emails still yet to be answered... No resolution so far and i'm continuing to chase...
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