I was the victim of a very well practiced con trick by the desk staff at Faro airport. After I booked the car in the UK, I phoned Europcar and asked if they sold damage waiver Insurance (I normally buy it separately online). I was told that it wasn't necessary as all their cars were fully covered under the rental agreement. At the Faro desk, I agreed to pay for a vehicle upgrade, and they asked me for a large amount of deposit to cover damage. Realising that I did need damage waiver, I told them I was just going buy the damage waiver online for £42 for the 8 days i needed. The desk staff said they would sell it to me for £24, so I accepted. When my credit card bill came through, they had charged me £24 a day! They also charged me around an extra £50 to collect the car! I have phoned and written to complain, but they don't care. Of course they don't - it's their way of operating - deceitfuly. I'm really dissapointed, I thought they were a reputable company 😔
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