We had a great experience with Europcar - up until we dropped it off. We had the car for 10 days - picking up in Porto and dropping it off in Lisbon. Collection went well and the lady who served us was really friendly and helpful. We drove around 2000km during our stay mostly along traffic free motorways in the north of Portugal. When we dropped it off, they showed us a scratch on the back rear door. It definitely didn’t happen while we had the car but we didn’t take good enough photos of the car when we picked it up - the scratch just merged in with all the other minor scratches on the car. They charged me €150 for it and there doesn’t seem to be any way to appeal - they just take it off your credit card.I used Europcar as I thought I could trust them more than smaller rental companies but now I think I will just get full insurance from a reputable third party on top of the basic insurance from the rental company.My advice is take a good clear picture of every panel of the car before pickup and don’t feel rushed by the person handing the car over to you.
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