I recently hired a car from Europcar at Bergerac airport in France. As required, I returned the car undamaged, clean and full of petrol. Despite having three members of staff in the office, they just took the key from me without checking the car whilst I was there. Two days later they charged 222 euros to my credit card without any explanation as to why. I have subsequently contacted Europcar by phone and email (several times) but so far haven't received an explanation. Like many other reviewers I feel I've been conned. A terrible experience.
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