Hi, it has been 3 weeks from 9th July, when the prepaid car was not given to me. I am still awaiting the refund for that amount. It is not only bad you did not give me the car, instead of compensating me for the inconvenience and higher costs imposed on me, I have to write to you 7 times by now to ask for a refund. What kind of customer service is this? I had a prepaid confirmed booking for pick up yesterday from London Stansted on 9th July and drop off to Gatwick airport on 28th July. I had prepaid 585.47 GBP in advance for this booking.I was not given the car by Europcar and neither given a refund.They said the booking was done with a 3rd party and i need to talk to them. I have spent 4 hours yesterday and today and tried to speak to them and no resolution has been made till now. This is how you treat your customers?I have made many bookings with you till now but I will not make any more if you do not refund this entire amount and compensate me for the inconvenience caused. I had to take an Uber to come to the city at a cost of 70 GBP and have spent many hours trying to find alternatives at the last minute that are far too expensive.How will you compensate me for this?1 more week has passed and I continue to try to reach to them to get a resolution but they really dont care at all. Never rent from Europcar. They are not interested in customers, only our money.
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