Shame I can't give them zero stars! Hired a car through an agency prior to holiday in France. Picked up the car at Montpellier airport Europcar. Noted the damage and took extensive photos to ensure I was 'covered'. Returned the car 10 days later and, despite there being 3 persons in the Office (2 were just on their phones browsing the internet/on social media!), no-one wanted to inspect the car. I checked in at the airport and went through security. Just prior to boarding, when I had no chance to get back to the Office, I got a 'return invoice' detailing damage I had done to the car. I checked my photos and it was on both the before and after ones.....i.e. Pre-existing. Unfortunately, i was unable to dispute this at the time and rang Europcar customer service the next day to dispute this. I said I had photos, but they said they didn't need them at that time. However, 4 days later I get an e-mail saying that they were going to charge my credit card for the repair and they had attached the costs. There were no attachments! I immediately replied with the date/time stamped photos showing the pre-existing damage. 4 days later still no reply, other than the invoice for the repair! Europcar are obviously thinking "Here comes an old man, I wonder how much money we can get off of him?". Bunch of robbers! Never again!
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